1 Introduction
This Privacy Policy applies to all users of the JL10 platform, accessible at jl10.vu. When you create an account, make a deposit, play a game, or simply browse our website, certain information about you may be collected. This document explains what that information is, why we collect it, and how it is protected.
By registering an account on JL10 and using our services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you have questions at any point, our support team is available to help.
This policy is written in plain English and is designed to be straightforward. We want our Filipino players to understand exactly what happens with their data — not just tick a box.
2 Information We Collect
JL10 collects two types of information: information you provide directly to us, and information gathered automatically when you use the platform.
Information you provide:
- Full name, date of birth, and contact details submitted during registration
- Government-issued identification documents submitted for KYC (Know Your Customer) verification
- Payment account details used for deposits and withdrawals in Philippine Peso
- Communications sent to our support team via email or chat
Information collected automatically:
- IP address and approximate location at the time of login
- Device type, operating system, and browser information
- Session activity including games played, bets placed, and time spent on the platform
- Cookies and similar tracking technologies used for platform functionality
3 How We Use Your Information
The information JL10 collects is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here:
| Purpose | Information Used |
|---|---|
| Account registration and identity verification | Name, date of birth, government ID, contact details |
| Processing deposits and withdrawals in PHP | Payment account details, transaction history |
| Platform security and fraud prevention | IP address, device data, login activity |
| Customer support and dispute resolution | Account data, communication history, game logs |
| Responsible gaming monitoring | Playing patterns, session duration, betting history |
| Legal and regulatory compliance | Identity documents, transaction records |
JL10 will never use your personal data to contact you with unsolicited marketing from third parties, nor will we sell or rent your information to any outside organisation.
4 When We Share Your Information
JL10 does not share your personal information with outside parties except in the following limited and specific circumstances:
- Payment processors — to facilitate your deposits and withdrawals via GCash, Maya, bank transfer, or online banking in Philippine Peso
- Identity verification services — to confirm your identity and age as part of the KYC process
- Legal authorities — when we are required to do so by law, a court order, or in response to a valid request from a government body in the Philippines
- Anti-fraud and security providers — to protect the platform and its players from fraudulent activity
Any third party that receives data from JL10 is contractually obligated to handle it in accordance with applicable data protection laws and is not permitted to use it for any other purpose.
5 How We Protect Your Data
Protecting your personal information is something we take very seriously at JL10. Here is a summary of the security measures in place:
- SSL/TLS encryption on all pages and data transmissions to prevent interception
- OTP (One-Time Password) verification for account logins to reduce unauthorised access
- Secure storage of your personal and financial data with access restricted to authorised personnel only
- Regular security reviews of our systems and infrastructure
- Automatic session timeouts after periods of inactivity on the platform
While we implement robust technical measures, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords and to never share their login details with anyone — including people claiming to be JL10 staff.
6 Cookies and Similar Technologies
JL10 uses cookies and similar browser technologies to make the platform function correctly and to improve the user experience. Cookies are small text files placed on your device when you visit a website.
The cookies used on JL10 serve the following purposes:
- Essential cookies — required for core platform functions such as keeping you logged in and remembering your session preferences
- Security cookies — used to detect and prevent fraudulent login attempts
- Analytics cookies — used in aggregate to understand how players interact with different parts of the platform so we can improve the experience
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect certain platform functionality. Analytics cookies can be turned off without impacting your ability to play.
7 How Long We Keep Your Data
JL10 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable laws. Transaction records may be retained for longer periods to meet financial record-keeping obligations.
If you choose to close your JL10 account, we will delete or anonymise your personal data within a reasonable timeframe — except for information we are legally required to retain. You can request account closure and data deletion by contacting our support team.
Certain records — such as transaction history and identity verification documents — may be kept for up to five years after account closure in line with standard financial record-keeping requirements.
8 Your Rights Over Your Personal Data
As a JL10 player, you have the following rights regarding your personal information:
- Right to access — you can request a copy of the personal data we hold about you
- Right to correction — you can ask us to update or correct inaccurate information on your account
- Right to deletion — you can request that your data be deleted, subject to legal retention requirements
- Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data
- Right to portability — you can request your data in a structured, commonly used format
To exercise any of these rights, please reach out to our support team. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before acting on any data-related request.
9 Players Under 21
JL10 is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under this age. If we discover that a player under the age of 21 has registered an account, that account will be immediately suspended and any personal data associated with it will be deleted.
If you are aware of an underage individual using JL10, please notify our support team immediately.
21+ only. Protecting minors is a priority at JL10. Age verification is a required step during account registration and may also be requested at any time.
10 Changes to This Privacy Policy
JL10 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. The date at the top of this page will always reflect when the policy was last revised.
For significant changes that materially affect your rights or how your data is used, we will notify you through a notice on the JL10 platform or via your registered contact information. We recommend checking this page from time to time so you are always aware of the current policy.
11 Contact and Support
If you have any questions about this Privacy Policy, or if you would like to exercise any of your data rights, please get in touch with the JL10 support team. You can also visit the following pages for related information:
- Terms & Conditions — the platform rules every player agrees to
- Responsible Gaming — tools and resources for safer play
- FAQ — answers to common account and platform questions
- About Us — learn more about the JL10 platform
Our support team is reachable at [email protected] and is available to assist you with any privacy-related concern.